Shipping policy

Shipping Policy

Effective Date: July 20, 2026

Shipping Policy for Carlise PPF

Carlise PPF supplies premium Paint Protection Film (PPF) products to customers across the GCC. Please review our shipping policy before placing an order.

1. Shipping Origin

All Carlise PPF products are shipped directly from our manufacturing and distribution facility in China.

Orders are carefully inspected, packaged, and prepared before dispatch.

2. Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE)

  • Saudi Arabia

  • Oman

  • Bahrain

  • Kuwait

  • Qatar

For shipments to other countries, please contact our sales team before placing your order.

3. Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, processing times may be slightly longer.

4. Estimated Delivery Times

Estimated delivery times after dispatch are:

Country Estimated Delivery Time
United Arab Emirates 5–10 business days
Saudi Arabia 6–12 business days
Oman 5–10 business days
Bahrain 5–10 business days
Kuwait 6–12 business days
Qatar 6–12 business days

Delivery times are estimates only and may vary depending on customs clearance, courier operations, and local conditions.

5. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Destination country

  • Package weight and dimensions

  • Shipping method

  • Quantity ordered

Shipping fees are displayed before payment is completed.

6. Customs, Duties & Taxes

Customers are responsible for any applicable:

  • Import duties

  • Customs clearance fees

  • VAT or GST

  • Local taxes

  • Government charges

These charges are determined by the destination country's customs authority and are not included in the product price or shipping cost unless explicitly stated.

7. Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (where available).

Tracking information may take up to 24–48 hours to become active.

8. Delivery

Please ensure that the shipping address and contact details provided are accurate.

Carlise PPF is not responsible for delays or failed deliveries resulting from:

  • Incorrect shipping information

  • Recipient unavailable

  • Refused deliveries

  • Customs delays

  • Force majeure events

Additional shipping charges may apply if a shipment is returned due to incorrect information provided by the customer.

9. Damaged Shipments

If your package arrives damaged:

  1. Inspect the shipment immediately.

  2. Take photographs of the package and products.

  3. Notify Carlise PPF within 48 hours of delivery.

Claims submitted after this period may not be eligible for replacement or compensation.

10. Lost Shipments

If your shipment appears lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment.

Replacement or refund decisions will be made after the carrier completes its investigation.

11. Shipping Delays

While we aim to deliver orders on time, delays may occur due to:

  • Customs inspections

  • Public holidays

  • Severe weather

  • Transportation disruptions

  • Government regulations

  • Events beyond our reasonable control

Carlise PPF is not liable for delays caused by third-party shipping providers or customs authorities.

12. Order Changes

Changes to shipping addresses or order details can only be made before the order has been dispatched.

Once the shipment has left our warehouse, changes may not be possible.

13. Contact Us

For shipping enquiries, please contact:

Carlise PPF

Email: info@carliseppf.com

Phone: +971 XX XXX XXXX

Website: www.carliseppf.com

United Arab Emirates