Refund policy

Return & Refund Policy

Effective Date: July 20, 2026

Return & Refund Policy for Carlise PPF

At Carlise PPF, we are committed to providing high-quality Paint Protection Film (PPF) products. Please read this policy carefully before placing an order.

1. Returns

We accept returns only if:

  • The product is defective or damaged upon delivery.
  • You received the wrong product due to our error.
  • The product is unused, unopened, and in its original packaging.
  • The return request is submitted within 7 days of receiving the order.

Returns will not be accepted without prior authorization from Carlise PPF.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used PPF rolls.
  • Products that have been cut, installed, or altered.
  • Custom or special-order products.
  • Clearance, promotional, or discounted items (unless defective).
  • Products damaged due to improper storage, handling, or installation.

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  1. Inspect the shipment immediately upon delivery.
  2. Notify us within 48 hours of receiving the order.
  3. Provide:
    • Your order number.
    • Photos of the product.
    • Photos of the packaging.
    • A description of the issue.

Failure to report shipping damage within 48 hours may affect your eligibility for a replacement or refund.

4. Refund Eligibility

Refunds are issued only after the returned product has been received and inspected.

If approved, refunds will be processed for:

  • Incorrect products supplied by Carlise PPF.
  • Manufacturing defects confirmed by our quality inspection.
  • Orders cancelled before shipment.

Refunds will not be issued for products that have already been installed or used.

5. Refund Processing Time

Approved refunds are typically processed within 7–14 business days.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

6. Shipping Costs

Unless the return is due to our error or a confirmed manufacturing defect:

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer's responsibility.

If Carlise PPF supplied the wrong product or a defective item, we will arrange or reimburse reasonable return shipping costs.

7. Order Cancellations

Orders may be cancelled free of charge before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Wholesale Orders

Wholesale and dealer purchases may be subject to separate commercial agreements.

Unless otherwise stated in a signed agreement, this Return & Refund Policy applies to all wholesale orders.

9. Warranty Claims

Product warranties cover manufacturing defects only and do not cover damage resulting from:

  • Incorrect installation.
  • Improper surface preparation.
  • Installation by unqualified personnel.
  • Accidents or misuse.
  • Improper maintenance or cleaning.
  • Normal wear and tear.

Warranty claims may require supporting photos, videos, product batch information, or inspection before approval.

10. How to Request a Return

To request a return or report an issue, please contact our customer support team with:

  • Order number.
  • Full name or company name.
  • Contact details.
  • Description of the issue.
  • Supporting photos or videos.

Please do not return products without receiving return authorization from Carlise PPF.

11. Contact Us

Carlise PPF

Email: info@carliseppf.com

Phone: +971 XX XXX XXXX

Website: www.carliseppf.com

United Arab Emirates